Our Diploma of Leadership and Management BSB51915 has been designed for those who want to become the best kind of leader. We’ll provide you with tools to help you build your leadership skills to drive the success of your team and business. 

Course Overview

BSBLDR501 Develop and use emotional intelligence

Every leader has their own style that’s unique. In your role, you will be required to manage and lead a team to successfully meet the objectives of the business. In this Volume, you’ll establish an understanding of your role as a leader and your influence on your team and the business. You’ll also explore your personal strengths, stressors and how your behaviour can impact on others.

BSBWOR501 Manage personal work priorities and professional development

You’ll identify how to future-proof your career by developing strategies for long-term personal success.

BSBLDR503 Communicate with influence

Whether you’re a leader in a large or small business, your ability to influence others is a powerful skill. We’re not talking mind control here, but we are talking about your ability to change perspectives, drive positive relationships and get things done effectively. In this Volume, you will learn how to present and negotiate persuasively. You will learn how to put these skills to use confidently in situations such as work meetings or forums where differing opinions may be presented – yours included!

BSBLDR504 Implement diversity in the workplace

They say great minds think alike, but the same can’t always be said when it comes to teams. Embracing individuals’ differences can have a powerful positive impact. We can tap into a greater pool of talent, develop flexibility in the work environment, problem-solve more easily and increase productivity. This Volume will prepare you to understand, drive and develop an inclusive work environment that embraces and capitalises on all that diversity has to offer.

BSBHRM506 Manage recruitment, selection and induction processes

Great leaders build great teams around them – teams that are capable of driving success. In this Volume, you will learn the ‘who’ and ‘how’ of attracting the talent you need in a modern environment. You’ll focus on marketing your business to a diverse and tech savvy workforce – who are hungry for purpose and the right kind of culture. The extent to which they embrace their new role is reliant upon a good selection process and the right kind of onboarding plan. This Volume will teach you the tools and processes necessary for building a truly motivated team.

BSBLDR502 Lead and manage effective workplace relationships

A good leader supports healthy conflict and manages any unhealthy conflict. In this Volume, we will help you to develop strategies to build strong team bonds.

BSBWOR502 Lead and manage team effectiveness

The aim for any leader is to develop a supportive and inclusive team culture. In this Volume, you’ll explore how to create an aligned team that works together to achieve business and personal goals. Even in the greatest teams, conflict can arise where differences exist.

BSBMGT502 Manage people performance

A good leader recognises and responds effectively to the differing levels of performance in their team. It could be a focus on improving skills and knowledge, coaching and feedback on performance, guiding individuals to the next stage in their career, or managing underperformance in all its complexities. Chances are it could all be happening in your team at once. This Volume is about helping you identify team members’ levels of performance so you can anticipate and adapt your leadership style to suit their needs. This Volume will equip you with the tools to balance the needs of your team, while also managing the process.

BSBCUS501 Manage quality customer service

In leadership, your internal customer is just as important as your external one. Good leaders know that the way their teams treat their customers is generally a reflection of the way they’re treated themselves. And when it comes to customer service these days, it’s all about creating experiences that build a connection. In this Volume, you will develop a strategy to drive a customer focused culture from the inside out. You will explore proactive and reactive methods for driving and supporting strong customer relationships that go beyond a transactional approach – to successfully develop long- term customer advocates.

BSBMGT517 Manage operational plan

How do you get your team on the same page if they don’t know where they’re going? An operational plan is core to providing a sense of purpose, setting direction and measuring performance. In this Volume, you will learn how to develop a detailed plan outlining how your team contributes to achieving the organisation’s strategic goals. After setting goals for your team, you will determine how these goals will be achieved and the resources required. Follow up is a part of any planning process and, in this Volume, you will monitor the success of your Operational Plan to determine its success in meeting required outcomes.

BSBPMG522 Undertake project work

Projects in business are not uncommon and many leaders find themselves in the position of needing to manage them. As opposed to the day to day of your operations, a project is something that is temporary – with a defined beginning and end to accomplish a singular goal. In this Volume, you will learn how to apply and build on your leadership skills to manage projects successfully. You will develop an understanding of all stages of project management and the skills and knowledge necessary to drive business solutions.

BSBINN501 Build and sustain an innovative work environment

Innovation is all about making changes to positively impact your future. Good leaders know that innovation isn’t something that ‘just happens’, it requires a little more effort than that. In this Volume, you will learn how to create a work environment that encourages creative thinking and risk taking to drive innovative growth. You will explore how to take ideas and turn them into reality –using realistic measures of their impact on your business. Finally, you will identify how your role as a leader has influence on your team’s ability to develop innovative future-proofing strategies.

“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” John Quincy Adams

Key Information

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    Government Assistance

    Study now, pay later with a VET FEE-HELP loan

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    Study Mode


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    12 Months

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    Students Entry Procedure & Requirements

    You’ll be required to complete a Language, Literacy and Numeracy (LLN) assessment to ensure your are suitable for this qualification and whether any additional support may be required for you throughout the program.

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